Shipping policy
Shipping Policy
Last updated: 22/06/2026
This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you place an order through Pop As Watch™.
Please read this policy carefully before placing your order.
By placing an order through www.popaswatch.com, you confirm that you have read, understood, and agreed to the shipping terms outlined below.
Nothing in this Shipping Policy is intended to remove or limit any legal rights that cannot be excluded under applicable consumer law.
Our Shipping Commitment
At Pop As Watch™, we want every customer to receive their order smoothly, safely, and within the expected delivery timeframe.
We work with trusted logistics providers, courier networks, fulfilment partners, suppliers, warehouses, and local delivery partners to make the shipping process as reliable as possible.
However, delivery times, tracking updates, customs clearance, courier handovers, international fulfilment, and final-mile delivery may vary depending on the destination country and the carrier network involved.
This policy is designed to give you clear expectations before placing your order, so you understand how processing, shipping, tracking, customs, import charges, delivery issues, and delivery timeframes are handled.
Free Standard Shipping
Pop As Watch™ currently offers free standard shipping on orders placed through our online store.
Free standard shipping will be shown at checkout before you complete your order.
If any alternative paid shipping method is offered in the future, the available options and costs will be shown at checkout before payment.
Shipping Rates Shown at Checkout
The shipping options, costs, and delivery estimates shown at checkout are the shipping terms that apply to your order at the time of purchase.
For Facebook, Instagram, and Meta Commerce orders that redirect to www.popaswatch.com, the shipping information shown at checkout on our website will apply.
If free standard shipping is available at checkout, no separate standard shipping fee will be charged by Pop As Watch™.
Free Standard Shipping Does Not Include Import Charges
Free standard shipping means that Pop As Watch™ does not charge a separate standard shipping fee at checkout.
Free standard shipping does not mean that customs duties, import taxes, VAT, sales tax, brokerage fees, courier handling fees, clearance fees, or other local charges are included.
Unless duties, import taxes, VAT, sales tax, or local charges are clearly shown and collected at checkout, any such charges are the responsibility of the customer.
These charges are set by customs authorities, courier companies, postal networks, local tax authorities, or other third parties. Pop As Watch™ does not control these charges and cannot predict them in every case.
Important Delivery Notice
Delivery times vary depending on the destination country.
The estimated shipping times on this page are calculated from the actual dispatch date, not from the date the order is placed.
Please allow the full estimated shipping window for your country to pass before contacting us about a delayed delivery, unless your shipping address is incorrect, your tracking shows a clear delivery issue, or the applicable delivery window has already passed.
Shipping estimates are provided as guidance only and are not guaranteed delivery dates.
Order Confirmation
After placing your order, you will receive an order confirmation email.
This confirms that we have received your order.
An order confirmation email does not mean that your order has already been shipped.
Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information where available.
Order Processing
Orders are processed as quickly as possible.
Under normal circumstances, most orders are processed within:
1 to 3 business days
During weekends, public holidays, promotional campaigns, high-volume periods, fraud prevention checks, courier disruption, fulfilment disruption, supplier disruption, technical issues, system outages, or other operational delays, processing may take up to:
5 business days
Processing times may vary depending on product availability, order volume, fulfilment handling, supplier handling, courier availability, destination country, and other operational factors.
If there is a significant issue with your order, we may contact you by email.
Estimated Shipping Times
Shipping times vary depending on the destination country.
The estimated shipping times below are calculated from the actual dispatch date, not from the date the order is placed.
Calendar days include weekends and public holidays.
Shipping estimates are provided as guidance only and are not guaranteed delivery dates.
Some third-party platforms, including Facebook and Instagram, may display delivery estimates in business days rather than calendar days. Where a platform displays delivery estimates in business days, those estimates are calculated using the processing time and transit time configured for that platform.
Estimated Shipping Times by Country
United States: 8 to 15 calendar days after dispatch
Canada: 10 to 15 calendar days after dispatch
Mexico: 15 to 30 calendar days after dispatch
Puerto Rico: 12 to 18 calendar days after dispatch
Remote areas of the United States: 12 to 18 calendar days after dispatch
United Kingdom: 5 to 12 calendar days after dispatch
France: 8 to 12 calendar days after dispatch
Germany: 5 to 12 calendar days after dispatch
Italy: 10 to 12 calendar days after dispatch
Spain: 7 to 12 calendar days after dispatch
Netherlands: 10 to 12 calendar days after dispatch
Austria: 9 to 11 calendar days after dispatch
Belgium: 10 to 12 calendar days after dispatch
Bulgaria: 7 to 15 calendar days after dispatch
Switzerland: 10 to 12 calendar days after dispatch
Cyprus: 7 to 15 calendar days after dispatch
Czech Republic: 7 to 15 calendar days after dispatch
Denmark: 7 to 15 calendar days after dispatch
Estonia: 7 to 15 calendar days after dispatch
Finland: 7 to 15 calendar days after dispatch
Greece: 7 to 15 calendar days after dispatch
Croatia: 7 to 15 calendar days after dispatch
Hungary: 7 to 15 calendar days after dispatch
Ireland: 7 to 15 calendar days after dispatch
Lithuania: 7 to 15 calendar days after dispatch
Luxembourg: 10 to 12 calendar days after dispatch
Latvia: 7 to 15 calendar days after dispatch
Malta: 7 to 15 calendar days after dispatch
Norway: 7 to 15 calendar days after dispatch
Poland: 7 to 12 calendar days after dispatch
Portugal: 7 to 12 calendar days after dispatch
Romania: 7 to 15 calendar days after dispatch
Sweden: 7 to 15 calendar days after dispatch
Slovenia: 7 to 15 calendar days after dispatch
Slovakia: 7 to 15 calendar days after dispatch
Ukraine: 7 to 15 calendar days after dispatch
Brazil: 15 to 25 calendar days after dispatch
Chile: 12 to 20 calendar days after dispatch
Colombia: 15 to 30 calendar days after dispatch
Peru: 20 to 40 calendar days after dispatch
Australia: 8 to 15 calendar days after dispatch
New Zealand: 8 to 15 calendar days after dispatch
Japan: 3 to 9 calendar days after dispatch
Hong Kong: 3 to 7 calendar days after dispatch
India: 10 to 13 calendar days after dispatch
South Korea: 7 to 13 calendar days after dispatch
Malaysia: 11 to 15 calendar days after dispatch
Philippines: 11 to 15 calendar days after dispatch
Singapore: 7 to 14 calendar days after dispatch
Thailand: 5 to 10 calendar days after dispatch
Taiwan: 7 to 9 calendar days after dispatch
Vietnam: 4 to 13 calendar days after dispatch
United Arab Emirates: 8 to 15 calendar days after dispatch
Bahrain: 8 to 13 calendar days after dispatch
Israel: 8 to 15 calendar days after dispatch
Jordan: 10 to 16 calendar days after dispatch
Oman: 9 to 15 calendar days after dispatch
Qatar: 10 to 15 calendar days after dispatch
Saudi Arabia: 8 to 15 calendar days after dispatch
Turkey: 7 to 15 calendar days after dispatch
Angola: 13 to 15 calendar days after dispatch
Ghana: 15 to 18 calendar days after dispatch
Kenya: 15 to 18 calendar days after dispatch
Morocco: 10 to 15 calendar days after dispatch
Nigeria: 15 to 18 calendar days after dispatch
Rwanda: 11 to 15 calendar days after dispatch
Tanzania: 13 to 15 calendar days after dispatch
Uganda: 15 to 18 calendar days after dispatch
South Africa: 15 to 30 calendar days after dispatch
Other Countries
If your country is not listed above, the estimated shipping time will depend on your location, courier availability, customs procedures, import checks, and local delivery conditions.
For countries not listed above, the usual estimated shipping time is:
10 to 30 calendar days after dispatch
Maximum Delivery Window
Most orders are delivered within the estimated shipping timeframe shown for the destination country.
Unless a longer timeframe is clearly stated for the destination country, the maximum expected delivery window is 30 calendar days from the date of order confirmation.
For destinations where a longer estimate is clearly shown on this page, such as destinations with estimated delivery times of up to 40 calendar days after dispatch, the longer stated estimate will apply.
If your order has not arrived after the applicable delivery window has passed, please contact us at:
Please include your order number so we can review the status of your shipment.
International Fulfilment
Some orders may be shipped from outside the customer’s destination country, including from international fulfilment partners, suppliers, warehouses, or logistics providers.
This may include shipments sent from outside the European Union, the United Kingdom, the United States, or the customer’s local customs territory.
By placing an order, you acknowledge that your order may be fulfilled internationally and may be imported into your destination country before final delivery.
International fulfilment may affect tracking updates, customs processing, courier handovers, import checks, delivery times, and local delivery procedures.
Shipping Carriers and Local Delivery Partners
Orders may be shipped using trusted logistics providers such as UPS, DHL, local postal networks, international logistics partners, or other courier services.
The courier used for your order may vary depending on the destination country, product type, fulfilment location, shipping route, service availability, and carrier capacity at the time of dispatch.
For international shipments, your order may be transferred between different courier networks during transit. This means the company that first handles the shipment may not be the same company that completes final delivery in your destination country.
Your order may be handled by an international carrier, customs authority, local postal service, regional courier, or last-mile delivery partner before final delivery.
Pop As Watch™ reserves the right to select the most suitable courier, logistics provider, fulfilment route, or local delivery partner for each order.
Country of Origin, Product Classification, and Customs Declarations
For customs purposes, orders may require country of origin information, product descriptions, customs values, tariff codes, or other import documentation.
Where required, customs declarations may describe the product category, value, origin, and shipment details based on the information available at the time of dispatch.
Product origin, customs classification, tariff treatment, import taxes, and duty rates may vary depending on the destination country and local customs rules.
Pop As Watch™ does not control how customs authorities classify goods, assess taxes, calculate duties, apply local import rules, or decide whether additional information is required before delivery.
If customs authorities, couriers, or local delivery partners request additional information from the customer, the customer is responsible for responding in a timely manner to avoid delays, returns, storage fees, failed delivery, or disposal of the package.
Tracking Information and Tracking Updates
When tracking is available, you will receive a tracking link by email after your order has been processed and dispatched.
Tracking information may take time to update after the package has been handed over to the courier.
For international orders, tracking information may change during transit. A shipment may start with one courier or logistics provider and later be transferred to a local delivery company in the destination country.
In some cases, this may result in a new tracking number, a new tracking link, or updated courier information.
If your tracking number changes, or if new tracking information becomes available, we may send you an updated shipping confirmation email or tracking update.
Please note that the original tracking number may stop updating once the shipment has been handed over to another courier, customs authority, local postal service, or local delivery partner. This does not necessarily mean that the package is lost or has stopped moving.
Tracking Accuracy and Courier Updates
Tracking information is provided by third-party couriers, logistics providers, postal networks, customs authorities, and local delivery partners.
Pop As Watch™ does not control courier tracking systems, tracking scans, tracking update frequency, courier websites, delivery status labels, estimated delivery dates shown by couriers, or the accuracy of tracking information provided by third-party delivery services.
Tracking updates may be delayed, incomplete, inaccurate, duplicated, or temporarily unavailable.
In some cases, tracking may show little or no movement for several days while the package is in transit, being transferred between courier networks, awaiting scanning, awaiting customs clearance, awaiting import review, or being processed by a local delivery partner.
A delay, error, or lack of update in tracking information does not necessarily mean that the package is lost, delayed beyond the agreed delivery window, or no longer in transit.
Pop As Watch™ is not responsible for delays, errors, inaccuracies, missing scans, incorrect status updates, or technical issues within third-party tracking systems.
However, if tracking appears inactive for an unusual period or your order has not arrived after the applicable delivery window has passed, we will assist where reasonably possible by reviewing the available shipment information.
International Shipping, Customs, Duties, and Import Taxes
We ship internationally to selected countries.
Some orders may be shipped from outside the customer’s destination country, including from international fulfilment partners, suppliers, warehouses, or logistics providers. This may include shipments sent from outside the European Union, the United Kingdom, the United States, or the customer’s local customs territory.
Because products may be imported into the customer’s destination country, international orders may be subject to customs checks, import duties, VAT, sales tax, brokerage fees, courier handling fees, clearance fees, or other local charges.
Unless clearly stated otherwise at checkout, customs duties, import taxes, VAT, sales tax, and local charges are not included in the product price and are the responsibility of the customer.
If duties, import taxes, VAT, sales tax, or local charges are not collected at checkout, they may be requested by the courier, postal operator, customs authority, or local delivery partner before or upon delivery.
By placing an international order, you acknowledge that your order may be imported into your destination country and that you may be responsible for any applicable import charges, taxes, duties, or local fees.
Pop As Watch™ does not control customs authorities, courier import procedures, local tax assessments, clearance processes, or delivery-related import charges.
Pop As Watch™ is not responsible for delays caused by customs clearance, import inspections, customs documentation review, customs authorities, unpaid customs charges, or other customs-related procedures.
Customers are responsible for complying with any import rules, customs requirements, taxes, duties, local charges, or delivery requirements in their country.
If a customer refuses to pay required customs duties, import taxes, VAT, sales tax, courier handling fees, clearance fees, or local charges, the package may be delayed, returned, held, abandoned, or disposed of by the carrier or customs authority.
In such cases, any return shipping costs, customs fees, handling fees, storage fees, disposal fees, or additional delivery charges may be deducted from any refund where legally permitted.
Operational Disruption
Order processing, fulfilment, tracking updates, customer support, or refund handling may occasionally be affected by events outside our reasonable control, including courier disruption, customs delays, fulfilment provider disruption, supplier disruption, technical issues, system outages, or other operational delays.
Where this happens, Pop As Watch™ will make reasonable efforts to review affected orders, communicate updates where necessary, continue fulfilment where possible, and resolve customer issues as soon as reasonably possible.
If an operational disruption prevents us from fulfilling an order within the applicable delivery window, we will review the case and may offer an update, replacement, refund, or another appropriate solution where required by law or by our published policies.
Customer Responsibility for Shipping Details
Customers are responsible for entering a complete and accurate shipping address at checkout.
Please check your full name, street name, house or building number, apartment or unit number, postcode, city, country, email address, and phone number before placing your order.
Pop As Watch™ is not responsible for delays, failed deliveries, returned packages, additional costs, or lost shipments caused by incorrect, incomplete, outdated, or undeliverable customer information.
If you notice an error in your shipping address after placing your order, please contact us as soon as possible at:
We will do our best to update your details before fulfilment begins.
However, we cannot guarantee address changes once an order has entered processing, fulfilment, dispatch, or courier handover.
Failed Delivery Attempts
If a courier is unable to deliver your order because of an incorrect address, missing address details, failed delivery attempt, refusal of delivery, failure to collect the package, unpaid customs charges, unpaid import charges, or lack of response to the courier, the package may be delayed, returned, held, abandoned, or disposed of by the carrier.
In these cases, Pop As Watch™ may not be able to refund shipping-related costs, return fees, customs fees, handling fees, storage fees, disposal fees, or additional delivery charges.
If a package is returned to us due to failed delivery, incorrect customer details, refusal of delivery, or unpaid import charges, we may offer to reship the order at the customer’s expense, depending on the circumstances and product availability.
Refused Deliveries
If a customer refuses delivery without prior written approval from Pop As Watch™, the package may be returned, delayed, held, abandoned, or disposed of by the courier.
If a customer refuses delivery because of customs duties, import taxes, VAT, sales tax, courier handling fees, clearance fees, or local charges, this does not automatically cancel the order or guarantee a full refund.
Any costs related to refused delivery, return shipping, customs fees, import charges, handling fees, storage fees, disposal fees, or reshipment may be deducted from any refund where legally permitted.
Refusing delivery does not automatically cancel the order or guarantee a full refund.
Delayed Orders
Although most orders arrive within the usual estimated shipping window, delays can occasionally happen.
Possible causes of delay include:
High order volume
Courier delays
Customs checks
Import inspections
Incorrect or incomplete shipping details
Public holidays
Weather disruptions
International transport delays
Fulfilment delays
Supplier handling delays
Stock movement delays
Carrier capacity issues
Tracking update delays
Local delivery partner delays
Unpaid customs or import charges
Events outside our reasonable control
If your order appears delayed, please allow the full estimated shipping window for your destination to pass before contacting us, unless your tracking shows a clear delivery issue.
If your order has not arrived after the applicable delivery window has passed, please contact us at:
Please include your order number so we can review the available shipment information.
If your order has not arrived after the applicable delivery window has passed, we will review the case and may offer an update, replacement, refund, or another appropriate solution where legally required.
Lost Packages
If tracking shows that your package has not moved for an unusually long period, or if there is reason to believe the package may be lost, please contact us.
We may need to open an investigation with the courier, logistics provider, local delivery partner, fulfilment provider, supplier, or warehouse before confirming whether the package is lost.
A package is not automatically considered lost simply because tracking has not updated for a few days.
Pop As Watch™ will review lost package cases individually.
Once an investigation is complete, we may offer a replacement, refund, or another appropriate solution where legally required.
Marked as Delivered But Not Received
If tracking shows that your order has been delivered but you have not received it, please first check:
Your mailbox
Reception or concierge desk
Neighbours
Household members
Safe places around the delivery address
Local courier collection points
If you still cannot locate the package, please contact the courier directly and then contact us at:
Please include your order number and any information provided by the courier.
Cases where a package is marked as delivered will be reviewed individually.
Pop As Watch™ may request additional information, courier confirmation, delivery evidence, or customer cooperation before deciding whether a replacement, refund, or other solution is appropriate.
Damaged, Empty, or Incomplete Packages
If your order arrives damaged, empty, or missing one or more items, please contact us within 48 hours of delivery at:
Please include:
Your order number
Photos of the outer package
Photos of the shipping label
Photos of the inside of the package
Photos of all items received
Photos of any damage
A clear explanation of the issue
We require this information so we can investigate the issue with the courier, logistics provider, fulfilment provider, warehouse, supplier, or delivery partner.
If a damaged, empty, or incomplete package is reported too late, or if the required evidence is not provided, we may be unable to approve a replacement, refund, or claim.
Please keep all packaging materials until the issue has been reviewed.
Split Shipments
If your order contains multiple products, your items may be shipped separately depending on product availability, stock location, fulfilment method, supplier handling, or shipping route.
If your order is shipped in separate packages, you may receive more than one tracking update and your items may arrive on different dates.
Please allow the full delivery window before assuming that part of your order is missing.
Limited Stock and Product Availability
Some Pop As Watch™ products may be available in limited quantities, released in small batches, or subject to stock availability.
If a product becomes unavailable after your order is placed, or if fulfilment is delayed for reasons outside our control, we will contact you with an update where necessary.
In these cases, we may offer an alternative colourway, replacement product, refund, or another appropriate solution where required.
Order Cancellations Before Shipment
If you wish to cancel your order, please contact us as soon as possible at:
We will do our best to cancel your order before it enters fulfilment.
However, we cannot guarantee cancellation once the order has been processed, packed, assigned to a courier, dispatched, or handed over to a fulfilment partner, supplier, warehouse, or logistics provider.
Once an order has shipped, it must follow our Returns and Refund Policy.
Delivery Restrictions
We reserve the right to refuse, cancel, or refund an order if we are unable to deliver to the address provided, if the destination is restricted, if the shipping information appears incomplete or invalid, if courier service is unavailable for that location, or if import restrictions prevent delivery.
If this happens, we will contact you where necessary.
Events Outside Our Control
Pop As Watch™ is not responsible for delays or delivery issues caused by circumstances outside our reasonable control.
These may include, but are not limited to:
Courier disruption
Customs delays
Import inspections
Weather events
Public holidays
Strikes
Transport disruption
Fulfilment disruption
Supplier disruption
Technical issues
System outages
Carrier capacity limits
Tracking system delays
Incorrect customer information
Unpaid customs charges
Unpaid import taxes or duties
Failure to respond to courier requests
Failure to respond to customs requests
Events of force majeure
Where such delays occur, we will make reasonable efforts to assist customers and provide updates where possible.
Facebook, Instagram, and Meta Commerce
Products displayed on Facebook, Instagram, or other Meta platforms may redirect customers to www.popaswatch.com to complete checkout.
All shipping times, delivery estimates, return conditions, refund conditions, product prices, product availability, and customer support information shown on Meta platforms should match the information available on our website.
If there is ever a difference between information displayed on a third-party platform and the information shown at checkout on www.popaswatch.com, the information shown at checkout and in our published website policies will apply, unless applicable law requires otherwise.
Returns and Refunds
Shipping-related matters are handled under this Shipping Policy.
Returns, exchanges, refunds, and cancellation rights are handled under our Returns and Refund Policy.
Please review our Returns and Refund Policy before placing your order.
Nothing in this Shipping Policy is intended to remove or limit any legal rights that cannot be excluded under applicable consumer law.
Contact Us
For questions about shipping, tracking, delayed orders, missing items, damaged packages, incomplete deliveries, customs, import charges, or address updates, please contact us at:
Please include your order number so our support team can help you faster.
Business contact details:
Trade name: Pop As Watch™
Website: www.popaswatch.com
Email: info@popaswatch.com
Customer support phone: +1 787 952 4252
Mailing address: Carrer Saint Tropez 4, PO Box 9338, 03730 Alicante, Spain
Pop As Watch™